Our Process for Projects Estimated to Take More than 10 Hours to Complete

Step 1: Information Gathering

We will get an understanding of your target audience, through the use of in-person and/or digital (meetings, communications, and surveys).

We will find out the (type and degree) of R.O.I. (Return on Investment) you are looking to receive from your website/project, as well as the timeframe you are looking to achieve it in.

Example Type: (Profit/Charity/etc.)

Example Degree: (The desired amount of R.O.I. you hope to gain from the website/project).

Simply put: we will figure out what you are looking to accomplish with your site/project, and than our goal will be to make a site/project that will actually help you reach your goal.

Step 2: Planning

The first part of planning involves “reverse engineering” the goal of your site/project. By working backwards from the desired outcome, we can figure out what work needs to be done in order to bring about the desired results.

We will create one or more “Wireframe” PDF files for each project, and we will also provide you with a “zipped folder” which will contain numerically ordered PNG files (that are the individual images showing each part of the wireframe).

We will create a “Sitemap PDF” (if it’s a website project in which changes will be made to the existing or yet to be created navigation structure of the site).

Sometimes we will provide additional “Planning Documents” for you (this is based on the specifics of each site/project).

Step 3: Preliminary Agreement

We will send you a summary of the project scope, schedule, and price, and we will let you know of any assets/information we will need from you prior to beginning our work on your project.

At this point, you will be able to give us the “go ahead” to send you the Final Agreement, or you can re-negotiate with us (certain aspects of the project scope, schedule, and price).

Step 4: Final Agreement, Payment, etc.

The final agreement is the project contract. We will send it to you through email, and will request that you sign it electronically.

We require prepayment in full for the (estimated hours of work expected to be done on a project) before the actual work that moves the project forward begins.

We also must receive all of the assets/information that we require (from you) to complete your project, prior to starting our work on your project.

Important Info:

If we underestimate the amount of hours it will take to complete your project, you will not be required to pay us for the additional hours of work that we will do on your project.

If we overestimate the amount of hours it will take to complete a project, we will reimburse you for every hour (that you paid for up front), that we did not work on your project, except for the 1st hour of each project (because of the 1 hour minimum charge).

Step 5: Work that Moves Your Project Forward

At this point we are beyond the sales/negotiation/planning phases of your project and we will work on moving your (“site and/or content” project) forward.

We work as “project managers”, not “designers/developers.”

In other words, we work with companies that have the ability to “create the puzzle pieces of each project”, and our specialty is in “combining the puzzle pieces created by each company we work with on your project together.”

If we “did all the work ourselves” our work quality (and abilities) would be lessened because (no company or individual can be great at everything), but there are (companies and individuals) that are great at creating individual puzzle pieces. We aren’t “great at any one puzzle piece”, but we ARE great at putting them together.

Since we use the project management approach, the hourly rate we charge is for our time (as project managers – not as designers/developers).

That time usually includes corresponding with third party companies/individuals to get them to create the puzzle pieces of each project, so we can combine them together for you.

On less complicated projects, we may do all of the work involved in the project for you ourselves, but for most projects – we will (outsource the majority of the work involved and combine the outsourced pieces of work into a complete project).

A small agency like ours can compete with companies that have been around a long time, as well as companies with enormous resources because we have lower overhead than they do, and (thanks to outsourcing) we can still take on highly complex projects.

Independent freelancers (and companies) can do (cost effectively) for us, anything that we aren’t capable of ourselves.

Working as “Project Managers” (instead of as designers/developers) benefits our clients by making it possible for us to handle both simple and complex projects, while lowering the cost of the majority of the work we do (without the need for cutting corners).

Device and Browser Testing

Browser testing no longer means attempting to make a website look the same in browsers of different capabilities or on devices with different size screens.

It does mean ensuring that a person’s experience of a design should be appropriate to the capabilities of a browser or device.

Sometimes we will create a separate “mobile-version” of a site, and sometimes we will optimize the main site so the experience of a design is appropriate to the capabilities of a browser or device.

We test our work in current versions of major desktop browsers including those made by Apple (Safari), Google (Chrome), Microsoft (Edge), Mozilla (Firefox and Opera).

We also test our work in (Safari and Google Chrome) on an iPhone,  and in (Google Chrome) on an Android.

Step 6: Revisions & Reimbursements (if Applicable)

Revisions

Many developers/agencies struggle with “scope creep” which is when they do work for a client, and after finishing their work, their client wants change after change (at no cost to them). That eats up the developer/agency’s time and money considerably. For that reason, it is common for development contracts to have a clause that limits the amount of revisions, but most of them that have such a clause don’t clearly define “what constitutes a revision.”

We have come up with a simple solution. The revision clauses we use in our contracts are based on time, not the number of revisions.

Once the project has been initially completed, a “window period” of 14 days opens up. That is the “revision period.” During the “revision period” we will do any revision work we can for you, as long as it does not exceed the amount of “revision time” we must make available for your project (within the 14 day window).

This means we will take the amount of hours of work we ended up doing on your project and we will do up to an additional 20% of that amount of time as “revision work” (if you need revision work done on your site/content project).

Revision time is additional time that we will work on your project, but it has an expiration date, so you’ll need to be prompt with us in specifying what revisions you need us to complete within the 14 day “window period” for revisions.

Re-imbursements

If the amount of hours of work you paid for exceeds the amount of hours of work we did to initially complete your project, we will re-imburse you for all of the hours of work that you paid for (that we did not work on completing your project).

THE FINAL REPORT

After the revision “window period”, we will send you “The Final Report.”

It will show the hours of work that we initially charged you for, how many hours you paid for, and how many hours of work we actually worked to complete your project in Step 5.

If we owed you any re-imbursements, it will show you how much we owed you, and how much we re-imbursed you.

The Final Report will also show the amount of time we spent on revisions (if applicable), but that time is not time you will be charged for, it’s time we will owe you (that has an expiration date) within the 14 day “revision window.”

Contact Us:

Send Us Mail:

Hourly Creative Services LLC

110 Marginal Way #263

Portland, ME 04101

Meet us at the Cloudport CoWorking MultiSpace:

63 Federal St

Portland, ME 04101

Project Completion

$50 Per Hour

Site Management and Hosting

$150 Per Site, Per Year